Listening to voters May 8, 2015 Helping citizens feel included in civic life by listening to voters (Article in Civic Quarterly)
Day in the life of a poll worker 2014 November 10, 2014 The real test of an election administration is what happens when feelings run high, or when things go wrong.
Ballot design and the intersection of constraints February 14, 2014 A white paper on ballot simplicity, constraints, and design literacy in election administration.
The year in review: 2013 and the beginning of the Center for Civic Design January 4, 2014 Looking back at an exceptional 2013, as we started on exciting plans for 2014.
What’s the conversation you’re having with voters? December 30, 2013 One element important to the success of voter information has to do with "voice."
Stuff just got real: Forming the Center for Civic Design December 2, 2013 Announcing... the Center for Civic Design. Watch this space!
Testifying to the PCEA: Voting anywhere, any time, on any device November 20, 2013 Drew Davies testified to the Presidential Commission on Election Administration about work to develop the Anywhere Ballot.
What makes election information helpful to voters? September 22, 2013 A study of how new voters used election information booklets looked for things that helped voters plan and act.
Testifying to the PCEA: Looking across the voter experience September 6, 2013 Thinking about the voter experience as a hero's journey.
Testifying to the PCEA: Accessibility as a driver for innovation September 5, 2013 Accessible voting will take new ways to think. Not isolated silos, but collaborative innovation
Information gaps can become lost votes August 30, 2013 3 out of 16 people in our research wanted to vote, but were not able to because of gaps in information about elections.
Answering voters’ questions on websites August 6, 2013 When links, labels, and headings on websites match how voters talk and think, they find what they’re looking for, and they are less likely to call asking questions.
Election vocabulary voters don’t get — and what to do about it August 5, 2013 Our research and that of others who study people with low literacy and reading disabilities tell us that simplicity rules.
Helping voters who have extraordinary abilities May 14, 2013 A talk about the research watching ordinary people with extraordinary abilities who work around their limitations in their daily lives interact with the Anywhere Ballot.
Voters in minority counties less likely to find answers on local election websites March 21, 2013 Research insight: Mostly-minority counties’ election websites consistently had fewer key words that would help voters find answers
Rapid, responsive, radical: The Anywhere Ballot is born February 23, 2013 The genesis of the Anywhere Ballot project: What if anyone could vote on any device?
Ballots are made by laws and systems — and miracle workers October 9, 2012 A ballot seems like a straightforward thing to design. Then comes something unpredictable.
If it’s not usable, it’s not secure August 9, 2012 Preliminary insights from exploratory research about how voters use ballots that include alternative counting methods.
A better ballot for New York August 2, 2012 In 2010, New York State used paper ballots for the first time. Unfortunately, a NY League of Women Voters survey...
Plain language is a process July 11, 2012 There are great lists of guidelines and tips for writing in plain language, but when you are faced with making...