Turning ideas into action: a new toolkit for goal setting in election operations

November 6, 2025

Setting goals in election operations, a practical guide to help election offices move from reflection to action after an election debrief.

Plain language is a process

July 11, 2012

There are great lists of guidelines and tips for writing in plain language, but when you are faced with making...

What can you learn from usability testing in the civic space?

April 11, 2012

A look at how usability testing helps answer questions for better election design.

Usability matters – even with paper ballots

February 2, 2012

An message on a ballot scanner doesn't explain that an overvote will not be counted - potentially leading to many lost votes.

Initial observations and insights about ranked choice voting from a flash usability test

January 9, 2012

Participants voted on the Alameda County demonstration ballot and the Portland, Maine ballot from 2011.

Center for Civic Design Research Report - Updates from the front line of civic design research

Solving the double vote problem in New York State through design

November 29, 2011

Overvotes, double votes and other challenges of switching from lever machines to paper ballots.

Flash usability testing for double votes in New York

November 18, 2011

Flash testing gathered data about how voters mark ballots where the same candidate can appear on more than one party line.

Why is it so hard to produce a usable, well-designed ballot?

March 7, 2011

Although the butterfly ballot became the emblem for bad ballot design, we continue to see ballot design problems

New York should have piloted their new voting system

November 8, 2010

Our thoughts: why didn't New York test their new ballot?

Testing ballots: Real names or fictional? Direct how to vote or not?

May 9, 2009

Why fictional-but-realistic ballots work best for usability testing.

Text on the left or right – which works better?

September 30, 2008

A usability test compared two ballots to see which one worked better for voters.

Style Guide for Voting System Documentation at NIST

September 19, 2008

Research on how to write a manual for poll workers setting up and running voting systems

It comes down to plain language

August 6, 2008

Writing explanations of ballot measures in San Francisco